We stand behind our products and will repair or replace at our option any of our products which we determine to be defective in materials or workmanship for the life of the product.

Exclusion apply. See our WARRANTY POLICY

Initiating a Warranty Return

If you believe your Arkansas Packraft product has a warranty issue, follow these steps to return it for evaluation at our factory. To expedite the process, please provide details about the product (item type, purchase date, and specific problem(s)) to assist our repair technicians.

Contacting Our Service Department

The warranty process begins by contacting our service team for authorization to return your product. You can reach us by email at service@arkansaspackraft.com. A service representative will provide a Return Authorization Number (RA#) for your warranty claim. This RA# must be clearly marked on your shipping label and included inside the package you send.

Preparing Your Packraft for Return

Please note:  All products returned to Arkansas Packraft or our authorized third-party repair providers for warranty service must be clean and dry. Products unfit for repair due to uncleanliness may be returned to you, or a cleaning fee of at least $25.00 may be applied before evaluation.

Shipping and Insurance

Arkansas Packraft is not responsible for lost packages without a tracking number or prior return authorization. To ensure proper handling, please contact us to initiate the return process, obtain an RA#, and acquire a tracking number by insuring your package. Be aware that your original packaging will not be returned, as Arkansas Packraft prioritizes recycling all incoming packaging materials.

While Arkansas Packraft covers return shipping for approved warranty repairs, we do not cover the initial shipping cost to our 3rd party repair service provider or corporate office for evaluation.

Approved Warranty Repair Providers

All warranty repairs must be shipped to a certified and approved Arkansas Packraft third-party service provider. Include a copy of your RA# paperwork with your shipment. Products arriving without a clearly marked RA# on the packaging may experience processing delays. The specific shipping address will be provided once your warranty claim is approved, and a designated third-party service provider is selected.

Approved Warranty Replacements or Refunds

For products approved for replacement or refund, please ship your pre-paid and insured return to:

Arkansas Packraft
ATTN: Service Team/RA# XXXX
18563 Meadowview
Siloam Springs, AR. 72761